Managed IT services for vessels
Keep your vessels connected, secure and running smoothly.
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Phone: +1 (868) 281-6136
Reliable vessel IT can only be maintained when your internet connections and onboard network infrastructure work together seamlessly. We make that happen.
First, we design and implement the IT and connectivity systems your vessels need — from Starlink, crew Wi-Fi and vessel networks to laptops, servers, email, fleet management software and more. Then, for a flat monthly fee, we proactively manage, maintain and monitor those systems to identify and address issues before they disrupt operations, so your crew can focus on getting the work done.
1. Fragmented onboard network infrastructure
Reliable connectivity depends on a unified onboard IT infrastructure. But when networking, Wi-Fi, internet, and IT support are managed separately, no one has visibility across the entire environment, making problems harder to identify and resolve.
2. Internet availability fluctuates based on location
Internet performance and availability fluctuate as vessels move between ports, coastal areas, and offshore locations. Relying on a single type of connectivity can therefore result in unreliable service.
3. No visibility across the entire IT infrastructure
Without a complete view of the vessel’s IT environment, operators can struggle to identify where problems originate, making troubleshooting and maintaining reliable connectivity more difficult.
4. Redundant satellite connections can be costly
Two independent satellite connections can provide strong offshore redundancy, but in many cases, equipment costs, dual subscriptions, and unused capacity can make this difficult for smaller vessels to justify.
5. Only two major local cellular internet providers (Digicel + bmobile)
Cellular 4G/LTE is excellent, but Trinidad and Tobago has only two major mobile network providers—Digicel and bmobile. While both provide good coverage, neither offers complete nearshore coverage.
6. Integrating Digicel or bmobile into a vessel is challenging
Local LTE from Digicel and bmobile provides excellent connectivity on land. However, carrier restrictions and equipment limitations can make it difficult to integrate cellular connectivity into a vessel network.
7. Harsh tropical conditions are hard on connectivity equipment
Extreme heat, humidity, salt exposure and vibration can damage ordinary IT equipment and turn hardware failures into connectivity outages.
8. IT problems can disrupt connectivity
Connectivity depends on more than the internet connection itself. Network equipment, cabling, Wi-Fi, computers, and other onboard IT systems can all affect whether a vessel can stay connected.
9. Rising cybersecurity threats
As vessels become increasingly connected, they face growing cybersecurity risks from unauthorized access, malware, compromised devices, and attacks targeting onboard networks.
10. A single satellite connection creates a single point of failure
Most vessel operators add a single Starlink connection to improve connectivity. But relying on one connection creates a single point of failure—if it goes down, the vessel loses connectivity entirely.
11. Limited onboard IT expertise
Vessels often lack dedicated IT expertise onboard, making it difficult to troubleshoot connectivity, network, and computer issues quickly when problems arise.
What's Included
Our solution: VesselConnect
One integrated platform. Everything you need to maintain reliable vessel connectivity.
Built specifically for vessel operations across Trinidad and Tobago, VesselConnect is a resilient, fully-managed vessel connectivity platform that seamlessly integrates Starlink, Digicel/bmobile 4G/LTE, and Wi-Fi — with built-in automatic failover, connection stabilization, cybersecurity, intelligent cost and data management, and 24/7 maintenance, monitoring, and support.
Multiple internet connections (Startlink + Deigicel/bmobile 4G/LTE + Wi-Fi)
Manage Starlink, Digicel/bmobile 4G/LTE, and Wi-Fi from a single platform. Optimize your network performance and minimize downtime.
Automatic, instant failover
When a connection fails, traffic automatically moves to a healthy link, keeping active sessions and vessel operations online.
Connection stabilization
Combine available connections to reduce packet loss and signal instability, keeping VoIP, cloud applications, diagnostics, and other critical services responsive.
Crew internet
Give crew reliable onboard internet access through a dedicated network, without allowing personal usage to interfere with operational and business-critical systems.
Bandwidth usage and cost management
Keep bandwidth under control with intelligent traffic policies, user controls, and network segmentation that prioritize essential services and help manage connectivity costs.
Onboard and remote support
Leave the connectivity system under continuous remote management, with local technical support available for troubleshooting, maintenance, and onboard service requirements across Trinidad and Tobago.
Security
Protect the vessel’s network and connected devices with layered cybersecurity including firewall protection, network segmentation, access controls, and endpoint protection where required — helping prevent unauthorized access, malware, and other cyber threats from disrupting vessel operations.
Remote proactive monitoring, alerting and response
VesselConnect continuously monitors network performance, bandwidth usage, and connectivity in real time — detecting bandwidth spikes, packet loss, jitter, dropped connections, and bandwidth limits. Proactive alerts identify issues as they occur, allowing us to respond quickly before they disrupt vessel operations.
Network infrastructure
Keep your onboard network reliable, secure, and continuously managed, with remote monitoring and local technical support for troubleshooting, maintenance, and onboard service requirements across Trinidad and Tobago.
Local, 24/7 support and maintenance
Leave the connectivity system under continuous remote management, with local technical support available for troubleshooting, maintenance, and onboard service requirements across Trinidad and Tobago.
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